Order Fulfilment

The logistics of an online sales project is an integral part of its success.

Final consumers’ expectations are much higher than those of reselling customers and the online warehouse serving your company's e-store will need to routinely outperform these expectations if you want your online success to be thorough and durable.

Most online customers want to be informed about their order fulfilment status immediately. Delivery and information flow must be fast, while your store service must be transparent as far as possible.

This need reflects the qualities needed by your online logistics and customer care. An online project will need:

• Inbound warehouse logistics
• Picking and packing
• Courier selection to minimize costs
• Picking and outbound
• Constant warehouse availability up-dating
• Order tracking
• Order replenishment
• Website updating and upgrading with new items
• Returns and error management

Zerogrey manages several warehouses through software integrated with Zerogrey's e-commerce platform and can offer your company the solution of all above aspects and more. The Zerogrey warehouse can be asked to perform physical promotion through adding paperwork of samples in shipped box as well as promoting cross-marketing campaign.

Your company can choose to hand online logistics over to Zerogrey or keep it within its own internal structure. In this latter case, Zerogrey will provide your company with Web interfaces and barcode readers. Your warehouse team will scan the E-commerce shipment and communicate the package fulfilment status of each order to the Zerogrey online CRM system in real-time. As soon as the warehouse in charge completes the shipment, final customers will be informed via email and will receive all necessary order tracking details.