Customer Relationship Management
The CRM team works to resolve any customer queries regarding orders, products, or any other online shopping issues efficiently.
CRM operations proceed on two levels: the first level is the initial contact with the customer which has a high percentage of first call resolution, while the second level is dedicated to customers who present specific needs. Brands can also take advantage of Premium services that allow them to have dedicated phone lines and/or highly trained agents able to provide a timely and personalised service during all phases of the purchase process.
In more than 10 years, Zerogrey has developed an internal team of customer care representatives whose experience is derived from having processed countless orders.
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Customer Relationship Management
The CRM team works to resolve any customer queries regarding orders, products, or any other online shopping issues efficiently.
CRM operations proceed on two levels: the first level is the initial contact with the customer which has a high percentage of first call resolution, while the second level is dedicated to customers who present specific needs. Brands can also take advantage of Premium services that allow them to have dedicated phone lines and/or highly trained agents able to provide a timely and personalised service during all phases of the purchase process.
In more than 10 years, Zerogrey has developed an internal team of customer care representatives whose experience is derived from having processed countless orders.
In short:
- Multilingual and multicultural team
- Local customer service phone numbers in any country
- Traceability of requests and responses through CRM
- Flexibility in developing ad hoc practices with partners
- Our CRM systems allows for integration with partners' IT systems
- Strategic analysis of CRM statistics for the continuous improvement of procedures
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